{"id":919,"date":"2021-09-22T11:28:18","date_gmt":"2021-09-22T11:28:18","guid":{"rendered":"https:\/\/kind-clarke.207-244-248-180.plesk.page\/?page_id=919"},"modified":"2025-05-08T13:09:04","modified_gmt":"2025-05-08T13:09:04","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.canvasartbay.com\/es\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"919\" class=\"elementor elementor-919\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59be95c e-flex e-con-boxed e-con e-parent\" data-id=\"59be95c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23fb212 e-con-full e-flex e-con e-child\" data-id=\"23fb212\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#010304\" class=\"elementor-element elementor-element-e455d33 elementor-widget elementor-widget-heading\" data-id=\"e455d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping - Returns - Exchanges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e693ce4 elementor-widget elementor-widget-text-editor\" data-id=\"e693ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline; color: #000000; font-size: 12pt;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"\/es\/shipping-returns\/#shipping\">&gt; Shipping Information<\/a><\/span><\/p><p><span style=\"text-decoration: underline; color: #000000; font-size: 12pt;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"\/es\/shipping-returns\/#returns\">&gt; Returns &amp; Exchanges<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf6a299 elementor-widget elementor-widget-text-editor\" data-id=\"cf6a299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"shipping\"><span style=\"color: #333333;\">Shipping Information<\/span><\/h2><h3 class=\"mt-lg-4 wt-text-title-01 conform-lower-heading\"><span style=\"color: #333333;\">Tiempo de tramitaci\u00f3n de los pedidos<\/span><\/h3><p><span style=\"color: #333333;\">Su lienzo se imprimir\u00e1 y enmarcar\u00e1 bajo pedido, por lo que necesitaremos entre 3 y 5 d\u00edas laborables para procesar el pedido.<\/span><\/p><h3><span style=\"color: #333333;\">Shipping Fees<\/span><\/h3><div><span style=\"color: #333333;\">Ofrecemos\u00a0<strong>Env\u00edo GRATUITO a todo el mundo<\/strong><strong>.<\/strong> Whether you order just one small canvas art or 6 XL-size canvases, you will pay \u201cZERO\u201d shipping fees wherever you&#8217;re located.<\/span><\/div><div><h3><span style=\"color: #333333;\">Mejoras de env\u00edo<\/span><\/h3><p><span style=\"color: #333333;\">Ofrecemos <strong>Env\u00edo urgente <\/strong>actualizaciones a todos los pa\u00edses. El env\u00edo urgente tiene un coste fijo por pedido. Los gastos de env\u00edo se mostrar\u00e1n en la caja en funci\u00f3n de su direcci\u00f3n exacta.<\/span><\/p><\/div><h3><span style=\"font-size: 14pt; color: #333333;\">Plazos estimados de env\u00edo<\/span><\/h3><h3><span style=\"color: #333333;\">Est\u00e1ndar Env\u00edo gratuito:<\/span><\/h3><ul><li class=\"pb-xs-2\"><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Estados Unidos: <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">10<\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\"><span class=\"pl-xs-1\"> a 15 d\u00edas laborables<\/span><\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Canad\u00e1:\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">10<\/span><span class=\"pl-xs-1\"> a 15 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">Europa:\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">10<\/span><span class=\"pl-xs-1\">-15 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">Australia, Nueva Zelanda y Ocean\u00eda:\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">10<\/span><span class=\"pl-xs-1\">-18 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"asia\">Asia-Pac\u00edfico:<\/span> 10<span class=\"pl-xs-1\">-18 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">Am\u00e9rica Latina y el Caribe:\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">10<\/span><span class=\"pl-xs-1\">-18 d\u00edas laborables<\/span><\/span><\/li><\/ul><h3><span style=\"color: #333333;\">Env\u00edo urgente:<span style=\"font-size: 10pt;\"><br \/><\/span><\/span><\/h3><ul><li class=\"pb-xs-2\"><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Estados Unidos:\u00a0\u00a0<\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\"><span class=\"pl-xs-1\">De 5 a 7 d\u00edas laborables<\/span><\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Canad\u00e1:\u00a0\u00a0<\/span><span class=\"pl-xs-1\">De 5 a 7 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">Europa:\u00a0\u00a0<\/span><span class=\"pl-xs-1\">5-7 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">Australia, Nueva Zelanda y Ocean\u00eda:\u00a0\u00a0<\/span><span class=\"pl-xs-1\">7-12 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"asia\">Asia-Pac\u00edfico:<\/span>\u00a0<span class=\"pl-xs-1\">7-12 d\u00edas laborables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">Am\u00e9rica Latina y el Caribe:\u00a0\u00a0<\/span><span class=\"pl-xs-1\">7-12 d\u00edas laborables<\/span><\/span><\/li><\/ul><p><span style=\"color: #333333;\"><em> * Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.<\/em><\/span><\/p><h3><span style=\"color: #333333;\">Empaquetar el lienzo<\/span><\/h3><p><span style=\"color: #333333;\">Your Canvas Art will be wrapped in a bubble wrap and carefully packed in a strong cardboard box to make sure the canvas reaches you UNDAMAGED. For more information about our packaging process, check the photo below:<\/span><\/p><p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3600 aligncenter\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-300x220.jpg\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-300x220.jpg 300w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-1000x732.jpg 1000w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-64x47.jpg 64w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-768x563.jpg 768w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-20x15.jpg 20w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-600x439.jpg 600w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/span><\/p><div data-policy-display=\"\">\u00a0<\/div><h3 class=\"b pb-xs-2\"><span style=\"color: #333333;\">Customs and Import Taxes<\/span><\/h3><div class=\"text-gray-lighter prose\"><span style=\"color: #333333;\">Buyers outside of the US, Australia and Canada may be asked to pay customs and duty taxes. If you have any questions, or need help with custom fees refund, please email us at <u>contact@canvasartbay.com<\/u>. We will respond within 2 business days.<\/span><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ded59 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"72ded59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22ba362 e-flex e-con-boxed e-con e-parent\" data-id=\"22ba362\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71d9844 e-con-full e-flex e-con e-child\" data-id=\"71d9844\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1fa8b2 elementor-widget elementor-widget-text-editor\" data-id=\"c1fa8b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><h2 id=\"returns\"><span style=\"color: #ff6600;\">Return &amp; Exchanges<\/span><\/h2><h3><span style=\"color: #333333;\">Returns Policy<\/span><\/h3><p><span style=\"font-size: 10pt;\"><strong><span style=\"color: #333333;\">Canvas Art Bay offers 100% Money-Back Guarantee!<\/span><\/strong><\/span><\/p><p><span style=\"color: #333333;\">Guaranteed, you will like your canvas Art! In case you don\u2019t, it\u2019s ok; just return it back within 90 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for <em><u>any motive<\/u><\/em> in the first 9<strong>0 days<\/strong> of purchase, from <span style=\"text-decoration: underline;\">cualquier pa\u00eds<\/span> around the World!!<\/span><\/p><h3>Early Holiday Exception<\/h3><p><span style=\"color: #000000;\">For all orders placed between <span style=\"text-decoration: underline;\">October 1st<\/span> and <span style=\"text-decoration: underline;\">October 31<\/span>, we accept returns until <strong>February 1st<\/strong>. Enjoy early holiday shopping at Canvas Art Bay!<br \/><\/span><\/p><h3><span style=\"color: #333333;\">Returns Process<\/span><\/h3><p><span style=\"color: #333333;\">If you want to\u00a0<u>return<\/u>\u00a0or\u00a0<u>exchange<\/u>\u00a0your canvas OR if there is a problem with the print you received, just follow these steps:<\/span><\/p><p><span style=\"color: #333333;\"><strong>1-<\/strong>\u00a0Email us at\u00a0<u>contact@canvasartbay.com<\/u>\u00a0within 14 days of delivery. The following information need to be included in the e-mail:<\/span><br \/><span style=\"color: #333333;\">* Your order #number<\/span><br \/><span style=\"color: #333333;\">* A picture of the item you want to return<\/span><br \/><span style=\"color: #333333;\">* The reason why you want to return your canvas back (colors, sizing, quality, damaged, etc. ..)<\/span><br \/><span style=\"color: #333333;\">* The new canvas art you\u2019d like to have as an exchange (in case it\u2019s an exchange request).<\/span><\/p><p><span style=\"color: #333333;\"><strong>2-<\/strong> Ship your canvas back within 90 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).<\/span><\/p><p><span style=\"color: #333333;\"><strong>3-\u00a0<\/strong>Processing your request:<\/span><br \/><span style=\"color: #333333;\">* If it\u2019s a return request, we will give a full refund as soon as we receive the old canvas.<\/span><br \/><span style=\"color: #333333;\">* If it\u2019s an exchange request, we will start working on your new order as soon as we receive the old canvas. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper canvas; OR we will send you an custom invoice to pay the price difference if you ordered a higher-priced canvas).<\/span><\/p><p><span style=\"color: #333333;\"><strong>If you are located within the <span style=\"text-decoration: underline;\">United States<\/span>, <\/strong>please ship your return to:<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6125 alignleft\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-united-states.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: left;\"><span style=\"color: #333333;\">Canvas Art Bay<\/span><span style=\"color: #333333;\"><br \/>3827 S Carson St<br \/>505-25 Unit #3074<br \/>Carson City, NV 89701 <\/span><\/p><p><strong><span style=\"color: #333333;\">For customers <span style=\"text-decoration: underline;\">outside the US<\/span>, <\/span><\/strong><span style=\"color: #333333;\">please ship your return to one of our <strong>international warehouses<\/strong>:<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0e288e e-flex e-con-boxed e-con e-parent\" data-id=\"c0e288e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-873f030 e-con-full e-flex e-con e-child\" data-id=\"873f030\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d3df2 elementor-widget elementor-widget-text-editor\" data-id=\"d5d3df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6129 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-european-union.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Canvas Art Bay<\/strong><br \/><\/span><\/p><p style=\"text-align: center;\"><span class=\"tojvnm2t a6sixzi8 abs2jz4q a8s20v7p t1p8iaqh k5wvi7nf q3lfd5jv pk4s997a bipmatt0 cebpdrjk qowsmv63 owwhemhu dp1hu0rb dhp61c6y iyyx5f41\" style=\"color: #333333;\">12 rue de la rivi\u00e8re lefoullon<\/span><br \/><span class=\"tojvnm2t a6sixzi8 abs2jz4q a8s20v7p t1p8iaqh k5wvi7nf q3lfd5jv pk4s997a bipmatt0 cebpdrjk qowsmv63 owwhemhu dp1hu0rb dhp61c6y iyyx5f41\" style=\"color: #333333;\">92800 Puteaux, France<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c790e32 e-con-full e-flex e-con e-child\" data-id=\"c790e32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df580f9 elementor-widget elementor-widget-text-editor\" data-id=\"df580f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6133 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-canada.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Canvas Art Bay<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">7070e Farrell Rd SE, Ste #166<br \/>Calgary, AB T2H 0T2<\/span><span style=\"color: #333333;\"><br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f5eb50 e-con-full e-flex e-con e-child\" data-id=\"9f5eb50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc454f1 elementor-widget elementor-widget-text-editor\" data-id=\"cc454f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6130 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-australia.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Canvas Art Bay<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">M Centre, 11 Palmerston Lane, <\/span><span style=\"color: #333333;\">Ste #1008<br \/>Manuka, ACT 2603<\/span><span style=\"color: #333333;\">, Australia<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eeb105 e-con-full e-flex e-con e-child\" data-id=\"7eeb105\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d8b0a elementor-widget elementor-widget-text-editor\" data-id=\"e4d8b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6128 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-united-kingdom.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Canvas Art Bay<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">51 Russell St, Reading<br \/>RG1 7XG, UK <\/span><span style=\"color: #333333;\"><br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-285efb6 e-flex e-con-boxed e-con e-parent\" data-id=\"285efb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-968532b e-con-full e-flex e-con e-child\" data-id=\"968532b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c119f6 elementor-widget elementor-widget-text-editor\" data-id=\"0c119f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><h3><span style=\"color: #333333;\">Gastos de devoluci\u00f3n<\/span><\/h3><p><span style=\"color: #000000;\"><strong><em>Buyers are responsible for return shipping costs<\/em><\/strong>. If the buyer received the canvas un-damaged, then did not return it in its original condition, buyer will be held responsible for any loss in value. <\/span><\/p><p><span style=\"color: #000000;\">*Exception applies to defective and damaged packages as explained here below:<\/span><\/p><h3><span style=\"color: #000000;\">Paquetes da\u00f1ados<\/span><\/h3><p><span style=\"color: #000000;\">Si su lienzo ha resultado da\u00f1ado durante el env\u00edo, p\u00f3ngase en contacto con nosotros en <u><a style=\"color: #000000;\" href=\"mailto:contact@canvasartbay.com\">contact@canvasartbay.com<\/a><\/u> with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement canvas, at no additional costs.<\/span><\/p><h3><span style=\"color: #333333;\">Pol\u00edtica de pedidos personalizados<\/span><\/h3><div><span style=\"color: #333333;\">Los pedidos personalizados incluyen cualquier lienzo personalizado que hayamos creado para usted. Tenga en cuenta que no podemos devolver o cambiar pedidos personalizados, a menos que lleguen da\u00f1ados o defectuosos.<\/span><\/div><div><p><span style=\"color: #333333;\">If you have any problems with your custom-ordered canvas art, please email us at\u00a0<u>contact@canvasartbay.com<\/u>\u00a0and we will make sure to answer you within 2 business days.<\/span><\/p><\/div><div><h3><span style=\"color: #333333;\">Conditions of returns<\/span><\/h3><div><div><span style=\"color: #333333;\"><em><strong>Buyers are responsible for return shipping costs<\/strong><\/em>. If the item is not returned in its original condition, the buyer is responsible for any loss in value.<\/span><\/div><\/div><\/div><\/div><div><h3><span style=\"color: #333333;\">Pol\u00edtica de cancelaci\u00f3n<\/span><\/h3><div><div><div><div><span style=\"color: #333333;\">You can request to cancel your order at any time before your order has shipped. Please email us at <em>contact@canvasartbay.com<\/em> and provide us with the order #number you\u2019d like to cancel. We will make sure to answer you within 2 business days.<\/span><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &#8211; Returns &#8211; Exchanges &gt; Shipping Information &gt; Returns &amp; Exchanges Shipping Information Orders Processing Time Your Canvas art&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-919","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Canvas Art Bay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.canvasartbay.com\/es\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; 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