{"id":919,"date":"2021-09-22T11:28:18","date_gmt":"2021-09-22T11:28:18","guid":{"rendered":"https:\/\/kind-clarke.207-244-248-180.plesk.page\/?page_id=919"},"modified":"2025-05-08T13:09:04","modified_gmt":"2025-05-08T13:09:04","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.canvasartbay.com\/fr\/shipping-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"919\" class=\"elementor elementor-919\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59be95c e-flex e-con-boxed e-con e-parent\" data-id=\"59be95c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-23fb212 e-con-full e-flex e-con e-child\" data-id=\"23fb212\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#010304\" class=\"elementor-element elementor-element-e455d33 elementor-widget elementor-widget-heading\" data-id=\"e455d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping - Returns - Exchanges<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e693ce4 elementor-widget elementor-widget-text-editor\" data-id=\"e693ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline; color: #000000; font-size: 12pt;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"\/fr\/shipping-returns\/#shipping\">&gt; Shipping Information<\/a><\/span><\/p><p><span style=\"text-decoration: underline; color: #000000; font-size: 12pt;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"\/fr\/shipping-returns\/#returns\">&gt; Returns &amp; Exchanges<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf6a299 elementor-widget elementor-widget-text-editor\" data-id=\"cf6a299\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 id=\"shipping\"><span style=\"color: #333333;\">Shipping Information<\/span><\/h2><h3 class=\"mt-lg-4 wt-text-title-01 conform-lower-heading\"><span style=\"color: #333333;\">D\u00e9lai de traitement des commandes<\/span><\/h3><p><span style=\"color: #333333;\">Votre toile sera imprim\u00e9e et encadr\u00e9e \u00e0 la demande, il nous faudra donc 3 \u00e0 5 jours ouvrables pour traiter la commande.<\/span><\/p><h3><span style=\"color: #333333;\">Shipping Fees<\/span><\/h3><div><span style=\"color: #333333;\">Nous proposons\u00a0<strong>Exp\u00e9dition GRATUITE dans le monde entier<\/strong><strong>.<\/strong> Whether you order just one small canvas art or 6 XL-size canvases, you will pay \u201cZERO\u201d shipping fees wherever you&#8217;re located.<\/span><\/div><div><h3><span style=\"color: #333333;\">Am\u00e9liorations de l'exp\u00e9dition<\/span><\/h3><p><span style=\"color: #333333;\">Nous proposons <strong>Exp\u00e9dition express <\/strong>dans tous les pays. Les frais d'exp\u00e9dition express sont forfaitaires par commande. Les frais d'exp\u00e9dition seront affich\u00e9s au moment du paiement en fonction de votre adresse exacte.<\/span><\/p><\/div><h3><span style=\"font-size: 14pt; color: #333333;\">D\u00e9lais d'exp\u00e9dition estim\u00e9s<\/span><\/h3><h3><span style=\"color: #333333;\">Standard Livraison gratuite :<\/span><\/h3><ul><li class=\"pb-xs-2\"><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">\u00c9tats-Unis : <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">10<\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\"><span class=\"pl-xs-1\"> jusqu'\u00e0 15 jours ouvrables<\/span><\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Canada :\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">10<\/span><span class=\"pl-xs-1\"> jusqu'\u00e0 15 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">L'Europe :\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">10<\/span><span class=\"pl-xs-1\">-15 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">Australie, Nouvelle-Z\u00e9lande et Oc\u00e9anie :\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">10<\/span><span class=\"pl-xs-1\">-18 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"asia\">Asie-Pacifique :<\/span> 10<span class=\"pl-xs-1\">-18 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">Am\u00e9rique latine et Cara\u00efbes :\u00a0 <\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">10<\/span><span class=\"pl-xs-1\">-18 jours ouvrables<\/span><\/span><\/li><\/ul><h3><span style=\"color: #333333;\">Exp\u00e9dition express :<span style=\"font-size: 10pt;\"><br \/><\/span><\/span><\/h3><ul><li class=\"pb-xs-2\"><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">\u00c9tats-Unis :\u00a0\u00a0<\/span><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\"><span class=\"pl-xs-1\">5 \u00e0 7 jours ouvrables<\/span><\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"79\">Canada :\u00a0\u00a0<\/span><span class=\"pl-xs-1\">5 \u00e0 7 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"europe\">L'Europe :\u00a0\u00a0<\/span><span class=\"pl-xs-1\">5-7 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"oceania\">Australie, Nouvelle-Z\u00e9lande et Oc\u00e9anie :\u00a0\u00a0<\/span><span class=\"pl-xs-1\">7-12 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"asia\">Asie-Pacifique :<\/span>\u00a0<span class=\"pl-xs-1\">7-12 jours ouvrables<\/span><\/span><\/li><li><span style=\"color: #333333;\"><span class=\"text-gray-lighter\" data-region=\"estimate-display-name\" data-value=\"south_america\">Am\u00e9rique latine et Cara\u00efbes :\u00a0\u00a0<\/span><span class=\"pl-xs-1\">7-12 jours ouvrables<\/span><\/span><\/li><\/ul><p><span style=\"color: #333333;\"><em> * Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.<\/em><\/span><\/p><h3><span style=\"color: #333333;\">Emballage de la toile<\/span><\/h3><p><span style=\"color: #333333;\">Your Canvas Art will be wrapped in a bubble wrap and carefully packed in a strong cardboard box to make sure the canvas reaches you UNDAMAGED. For more information about our packaging process, check the photo below:<\/span><\/p><p><span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-3600 aligncenter\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-300x220.jpg\" alt=\"\" width=\"300\" height=\"220\" srcset=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-300x220.jpg 300w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-1000x732.jpg 1000w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-64x47.jpg 64w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-768x563.jpg 768w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-20x15.jpg 20w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process-600x439.jpg 600w, https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/packaging-process.jpg 1024w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/span><\/p><div data-policy-display=\"\">\u00a0<\/div><h3 class=\"b pb-xs-2\"><span style=\"color: #333333;\">Douanes et taxes \u00e0 l'importation<\/span><\/h3><div class=\"text-gray-lighter prose\"><span style=\"color: #333333;\">Buyers outside of the US, Australia and Canada may be asked to pay customs and duty taxes. If you have any questions, or need help with custom fees refund, please email us at <u>contact@canvasartbay.com<\/u>. We will respond within 2 business days.<\/span><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ded59 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"72ded59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22ba362 e-flex e-con-boxed e-con e-parent\" data-id=\"22ba362\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-71d9844 e-con-full e-flex e-con e-child\" data-id=\"71d9844\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1fa8b2 elementor-widget elementor-widget-text-editor\" data-id=\"c1fa8b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><h2 id=\"returns\"><span style=\"color: #ff6600;\">Return &amp; Exchanges<\/span><\/h2><h3><span style=\"color: #333333;\">Returns Policy<\/span><\/h3><p><span style=\"font-size: 10pt;\"><strong><span style=\"color: #333333;\">Canvas Art Bay offers 100% Money-Back Guarantee!<\/span><\/strong><\/span><\/p><p><span style=\"color: #333333;\">Guaranteed, you will like your canvas Art! In case you don\u2019t, it\u2019s ok; just return it back within 90 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for <em><u>any motive<\/u><\/em> in the first 9<strong>0 days<\/strong> of purchase, from <span style=\"text-decoration: underline;\">tous les pays<\/span> around the World!!<\/span><\/p><h3>Early Holiday Exception<\/h3><p><span style=\"color: #000000;\">For all orders placed between <span style=\"text-decoration: underline;\">October 1st<\/span> and <span style=\"text-decoration: underline;\">October 31<\/span>, we accept returns until <strong>February 1st<\/strong>. Enjoy early holiday shopping at Canvas Art Bay!<br \/><\/span><\/p><h3><span style=\"color: #333333;\">Returns Process<\/span><\/h3><p><span style=\"color: #333333;\">If you want to\u00a0<u>return<\/u>\u00a0or\u00a0<u>exchange<\/u>\u00a0your canvas OR if there is a problem with the print you received, just follow these steps:<\/span><\/p><p><span style=\"color: #333333;\"><strong>1-<\/strong>\u00a0Email us at\u00a0<u>contact@canvasartbay.com<\/u>\u00a0within 14 days of delivery. The following information need to be included in the e-mail:<\/span><br \/><span style=\"color: #333333;\">* Your order #number<\/span><br \/><span style=\"color: #333333;\">* A picture of the item you want to return<\/span><br \/><span style=\"color: #333333;\">* The reason why you want to return your canvas back (colors, sizing, quality, damaged, etc. ..)<\/span><br \/><span style=\"color: #333333;\">* The new canvas art you\u2019d like to have as an exchange (in case it\u2019s an exchange request).<\/span><\/p><p><span style=\"color: #333333;\"><strong>2-<\/strong> Ship your canvas back within 90 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).<\/span><\/p><p><span style=\"color: #333333;\"><strong>3-\u00a0<\/strong>Processing your request:<\/span><br \/><span style=\"color: #333333;\">* If it\u2019s a return request, we will give a full refund as soon as we receive the old canvas.<\/span><br \/><span style=\"color: #333333;\">* If it\u2019s an exchange request, we will start working on your new order as soon as we receive the old canvas. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper canvas; OR we will send you an custom invoice to pay the price difference if you ordered a higher-priced canvas).<\/span><\/p><p><span style=\"color: #333333;\"><strong>If you are located within the <span style=\"text-decoration: underline;\">\u00c9tats-Unis<\/span>, <\/strong>please ship your return to:<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-6125 alignleft\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-united-states.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: left;\"><span style=\"color: #333333;\">Baie d'art en toile<\/span><span style=\"color: #333333;\"><br \/>3827 S Carson St<br \/>505-25 Unit #3074<br \/>Carson City, NV 89701 <\/span><\/p><p><strong><span style=\"color: #333333;\">For customers <span style=\"text-decoration: underline;\">outside the US<\/span>, <\/span><\/strong><span style=\"color: #333333;\">please ship your return to one of our <strong>international warehouses<\/strong>:<\/span><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0e288e e-flex e-con-boxed e-con e-parent\" data-id=\"c0e288e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-873f030 e-con-full e-flex e-con e-child\" data-id=\"873f030\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5d3df2 elementor-widget elementor-widget-text-editor\" data-id=\"d5d3df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6129 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-european-union.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Baie d'art en toile<\/strong><br \/><\/span><\/p><p style=\"text-align: center;\"><span class=\"tojvnm2t a6sixzi8 abs2jz4q a8s20v7p t1p8iaqh k5wvi7nf q3lfd5jv pk4s997a bipmatt0 cebpdrjk qowsmv63 owwhemhu dp1hu0rb dhp61c6y iyyx5f41\" style=\"color: #333333;\">12 rue de la rivi\u00e8re lefoullon<\/span><br \/><span class=\"tojvnm2t a6sixzi8 abs2jz4q a8s20v7p t1p8iaqh k5wvi7nf q3lfd5jv pk4s997a bipmatt0 cebpdrjk qowsmv63 owwhemhu dp1hu0rb dhp61c6y iyyx5f41\" style=\"color: #333333;\">92800 Puteaux, France<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c790e32 e-con-full e-flex e-con e-child\" data-id=\"c790e32\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df580f9 elementor-widget elementor-widget-text-editor\" data-id=\"df580f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6133 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-canada.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Baie d'art en toile<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">7070e Farrell Rd SE, Ste #166<br \/>Calgary, AB T2H 0T2<\/span><span style=\"color: #333333;\"><br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f5eb50 e-con-full e-flex e-con e-child\" data-id=\"9f5eb50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc454f1 elementor-widget elementor-widget-text-editor\" data-id=\"cc454f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6130 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-australia.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Baie d'art en toile<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">M Centre, 11 Palmerston Lane, <\/span><span style=\"color: #333333;\">Ste #1008<br \/>Manuka, ACT 2603<\/span><span style=\"color: #333333;\">, Australia<br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eeb105 e-con-full e-flex e-con e-child\" data-id=\"7eeb105\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d8b0a elementor-widget elementor-widget-text-editor\" data-id=\"e4d8b0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6128 size-full\" src=\"https:\/\/www.canvasartbay.com\/wp-content\/uploads\/2021\/10\/flag-united-kingdom.png\" alt=\"\" width=\"64\" height=\"64\" \/><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\"><strong>Baie d'art en toile<br \/><\/strong><\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #333333;\">51 Russell St, Reading<br \/>RG1 7XG, UK <\/span><span style=\"color: #333333;\"><br \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-285efb6 e-flex e-con-boxed e-con e-parent\" data-id=\"285efb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-968532b e-con-full e-flex e-con e-child\" data-id=\"968532b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c119f6 elementor-widget elementor-widget-text-editor\" data-id=\"0c119f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><h3><span style=\"color: #333333;\">Frais de retour<\/span><\/h3><p><span style=\"color: #000000;\"><strong><em>Buyers are responsible for return shipping costs<\/em><\/strong>. If the buyer received the canvas un-damaged, then did not return it in its original condition, buyer will be held responsible for any loss in value. <\/span><\/p><p><span style=\"color: #000000;\">*Exception applies to defective and damaged packages as explained here below:<\/span><\/p><h3><span style=\"color: #000000;\">Paquets endommag\u00e9s<\/span><\/h3><p><span style=\"color: #000000;\">Si votre toile a \u00e9t\u00e9 endommag\u00e9e pendant le transport, veuillez nous contacter \u00e0 l'adresse suivante <u><a style=\"color: #000000;\" href=\"mailto:contact@canvasartbay.com\">contact@canvasartbay.com<\/a><\/u> with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement canvas, at no additional costs.<\/span><\/p><h3><span style=\"color: #333333;\">Politique en mati\u00e8re de commandes personnalis\u00e9es<\/span><\/h3><div><span style=\"color: #333333;\">Les commandes personnalis\u00e9es comprennent toutes les toiles d'art personnalis\u00e9es que nous avons cr\u00e9\u00e9es sp\u00e9cialement pour vous. Veuillez noter que nous ne pouvons pas retourner ou \u00e9changer les commandes personnalis\u00e9es, \u00e0 moins qu'elles n'arrivent endommag\u00e9es ou d\u00e9fectueuses.<\/span><\/div><div><p><span style=\"color: #333333;\">If you have any problems with your custom-ordered canvas art, please email us at\u00a0<u>contact@canvasartbay.com<\/u>\u00a0and we will make sure to answer you within 2 business days.<\/span><\/p><\/div><div><h3><span style=\"color: #333333;\">Conditions of returns<\/span><\/h3><div><div><span style=\"color: #333333;\"><em><strong>Buyers are responsible for return shipping costs<\/strong><\/em>. If the item is not returned in its original condition, the buyer is responsible for any loss in value.<\/span><\/div><\/div><\/div><\/div><div><h3><span style=\"color: #333333;\">Politique d'annulation<\/span><\/h3><div><div><div><div><span style=\"color: #333333;\">You can request to cancel your order at any time before your order has shipped. Please email us at <em>contact@canvasartbay.com<\/em> and provide us with the order #number you\u2019d like to cancel. We will make sure to answer you within 2 business days.<\/span><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &#8211; Returns &#8211; Exchanges &gt; Shipping Information &gt; Returns &amp; Exchanges Shipping Information Orders Processing Time Your Canvas art&#8230;<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-919","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Returns - Canvas Art Bay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.canvasartbay.com\/fr\/shipping-returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; 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