Return & Exchanges

Returns Policy

Canvas Art Bay offers 100% Money-Back Guarantee!

Guaranteed, you will like your canvas Art! In case you don’t, it’s ok; just return it back within 90 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for any motive in the first 90 days of purchase, from any country around the World!!

Early Holiday Exception

For all orders placed between October 1st and October 31, we accept returns until February 1st. Enjoy early holiday shopping at Canvas Art Bay!

Returns Process

If you want to return or exchange your canvas OR if there is a problem with the print you received, just follow these steps:

1- Email us at [email protected] within 14 days of delivery. The following information need to be included in the e-mail:
* Your order #number
* A picture of the item you want to return
* The reason why you want to return your canvas back (colors, sizing, quality, damaged, etc. ..)
* The new canvas art you’d like to have as an exchange (in case it’s an exchange request).

2- Ship your canvas back within 90 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).

3- Processing your request:
* If it’s a return request, we will give a full refund as soon as we receive the old canvas.
* If it’s an exchange request, we will start working on your new order as soon as we receive the old canvas. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper canvas; OR we will send you an custom invoice to pay the price difference if you ordered a higher-priced canvas).

If you are located within the United States, please ship your return to:

Canvas Art Bay
3827 S Carson St
505-25 Unit #3074
Carson City, NV 89701

For customers outside the US, please ship your return to one of our international warehouses: