Shipping - Returns - Exchanges
Shipping Information
Orders Processing Time
Your Canvas art will be printed & framed on demand, hence we will need 3-5 business days to process the order.
Shipping Fees
Shipping Upgrades
We offer Express Shipping upgrades to all countries. Express shipping costs a flat fee per order. Shipping fees will be displayed at checkout based on your exact address.
Estimated Shipping Times
Standard Free Shipping:
- United States: 10 to 15 business days
- Canada: 10 to 15 business days
- Europe: 10-15 business days
- Australia, New Zealand and Oceania: 10-18 business days
- Asia Pacific: 10-18 business days
- Latin America and the Caribbean: 10-18 business days
Express Shipping:
- United States: 5 to 7 business days
- Canada: 5 to 7 business days
- Europe: 5-7 business days
- Australia, New Zealand and Oceania: 7-12 business days
- Asia Pacific: 7-12 business days
- Latin America and the Caribbean: 7-12 business days
* Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.
Packaging Your Canvas
Your Canvas Art will be wrapped in a bubble wrap and carefully packed in a strong cardboard box to make sure the canvas reaches you UNDAMAGED. For more information about our packaging process, check the photo below:
Customs and Import Taxes
Return & Exchanges
Returns Policy
Canvas Art Bay offers 100% Money-Back Guarantee!
Guaranteed, you will like your canvas Art! In case you don’t, it’s ok; just return it back within 60 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for any motive in the first 60 days of purchase, from any country around the World!!
Holiday Exception
For all orders placed between December 1st and December 15th, we accept returns until February 28th. Enjoy holiday shopping at Canvas Art Bay!
Returns Process
If you want to return or exchange your canvas OR if there is a problem with the print you received, just follow these steps:
1- Email us at [email protected] within 14 days of delivery. The following information need to be included in the e-mail:
* Your order #number
* A picture of the item you want to return
* The reason why you want to return your canvas back (colors, sizing, quality, damaged, etc. ..)
* The new canvas art you’d like to have as an exchange (in case it’s an exchange request).
2- Ship your canvas back within 60 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).
3- Processing your request:
* If it’s a return request, we will give a full refund as soon as we receive the old canvas.
* If it’s an exchange request, we will start working on your new order as soon as we receive the old canvas. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper canvas; OR we will send you an custom invoice to pay the price difference if you ordered a higher-priced canvas).
If you are located within the United States, please ship your return to:
Canvas Art Bay
3827 S Carson St
505-25 Unit #3074
Carson City, NV 89701
For customers outside the US, please ship your return to one of our international warehouses:
Canvas Art Bay
12 rue de la rivière lefoullon
92800 Puteaux, France
Canvas Art Bay
7070e Farrell Rd SE, Ste #166
Calgary, AB T2H 0T2
Canvas Art Bay
M Centre, 11 Palmerston Lane, Ste #1008
Manuka, ACT 2603, Australia
Canvas Art Bay
51 Russell St, Reading
RG1 7XG, UK
Return Shipping Costs
Buyers are responsible for return shipping costs. If the buyer received the canvas un-damaged, then did not return it in its original condition, buyer will be held responsible for any loss in value.
*Exception applies to defective and damaged packages as explained here below:
Damaged Packages
If your canvas was damaged during shipping, please contact us at [email protected] with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement canvas, at no additional costs.
Custom Orders Policy
If you have any problems with your custom-ordered canvas art, please email us at [email protected] and we will make sure to answer you within 2 business days.