Shipping - Returns - Exchanges
Shipping Information
Behandlingstid for ordrer
Dit lærredskunstværk bliver trykt og indrammet efter bestilling, og derfor har vi brug for 3–5 hverdage til at behandle ordren.
Shipping Fees
Forsendelsesopgraderinger
Vi tilbyder Ekspresforsendelse Levering til alle lande. Ekspresforsendelse koster et fast beløb pr. ordre. Forsendelsesomkostningerne vises ved kassen ud fra din præcise adresse.
Anslåede leveringstider
Standard gratis fragt:
- USA: 10 op til 15 arbejdsdage
- Canada: 10 op til 15 arbejdsdage
- Europa: 10-15 arbejdsdage
- Australien, New Zealand og Oceanien: 10-18 arbejdsdage
- Asien og Stillehavsområdet: 10-18 arbejdsdage
- Latinamerika og Caribien: 10-18 arbejdsdage
Ekspresforsendelse:
- USA: 5 til 7 arbejdsdage
- Canada: 5 til 7 arbejdsdage
- Europa: 5–7 hverdage
- Australien, New Zealand og Oceanien: 7–12 hverdage
- Asien og Stillehavsområdet: 7–12 hverdage
- Latinamerika og Caribien: 7–12 hverdage
* Note: We do our best to meet these shipping time estimates, so we cannot guarantee them. Actual delivery time may slightly vary, depending on the shipping carrier you choose.
Pakning af dit lærred
Your Canvas Art will be wrapped in a bubble wrap and carefully packed in a strong cardboard box to make sure the canvas reaches you UNDAMAGED. For more information about our packaging process, check the photo below:
Customs and Import Taxes
Return & Exchanges
Returns Policy
Canvas Art Bay offers 100% Money-Back Guarantee!
Guaranteed, you will like your canvas Art! In case you don’t, it’s ok; just return it back within 90 days and we will be glad to provide you with a full refund. No jokes! We accept return or exchange requests for any motive in the first 90 days of purchase, from ethvert land around the World!!
Early Holiday Exception
For all orders placed between October 1st and October 31, we accept returns until February 1st. Enjoy early holiday shopping at Canvas Art Bay!
Returns Process
If you want to return or exchange your canvas OR if there is a problem with the print you received, just follow these steps:
1- Email us at contact@canvasartbay.com within 14 days of delivery. The following information need to be included in the e-mail:
* Your order #number
* A picture of the item you want to return
* The reason why you want to return your canvas back (colors, sizing, quality, damaged, etc. ..)
* The new canvas art you’d like to have as an exchange (in case it’s an exchange request).
2- Ship your canvas back within 90 days of delivery and email us a proof of shipping (you can take a picture of the shipping label or the postal receipt).
3- Processing your request:
* If it’s a return request, we will give a full refund as soon as we receive the old canvas.
* If it’s an exchange request, we will start working on your new order as soon as we receive the old canvas. Then, we will process your account adjustment (we will refund any difference if you ordered a cheaper canvas; OR we will send you an custom invoice to pay the price difference if you ordered a higher-priced canvas).
If you are located within the United States, please ship your return to:
Canvas Art Bay
3827 S Carson St
505-25 Unit #3074
Carson City, NV 89701
For customers outside the US, please ship your return to one of our international warehouses:
Canvas Art Bay
12 rue de la rivière lefoullon
92800 Puteaux, France
Canvas Art Bay
7070e Farrell Rd SE, Ste #166
Calgary, AB T2H 0T2
Canvas Art Bay
M Centre, 11 Palmerston Lane, Ste #1008
Manuka, ACT 2603, Australia
Canvas Art Bay
51 Russell St, Reading
RG1 7XG, UK
Returforsendelsesomkostninger
Buyers are responsible for return shipping costs. If the buyer received the canvas un-damaged, then did not return it in its original condition, buyer will be held responsible for any loss in value.
*Exception applies to defective and damaged packages as explained here below:
Beskadigede pakker
Hvis dit lærred er blevet beskadiget under forsendelsen, bedes du kontakte os på contact@canvasartbay.com with photos of the item and photos of the box it was shipped in. We will happily ship you a replacement canvas, at no additional costs.
Politik for specialbestillinger
If you have any problems with your custom-ordered canvas art, please email us at contact@canvasartbay.com and we will make sure to answer you within 2 business days.